Ordering Cannabis Online Is Very Easy

You must be 19+ and have a Canadian address to order cannabis from the Levelup Green

FREQUENTLY ASKED QUESTIONS

Welcome to our online marijuana platform, where we strive to provide a safe, convenient, and informative experience for all your cannabis needs in Canada. In this FAQ section, we’ve compiled answers to common questions you may have about our platform, products, regulations, and more. If you can’t find the information you’re looking for, feel free to reach out to our customer support team for further assistance.

Please feel welcome to use the following link to refer to our FAQ (Frequently Asked Questions) that will help you know virtually everything you need to know about how to maximize your experience.

Please log into your member account and select your products by clicking on the buttons for any items you want to buy. They will be saved to the shopping cart.

Once you have finished shopping, simply checkout by clicking on the shopping cart button at the top right corner of the screen to complete placing your order.

Once your order has been received and is ready to be processed, you will receive an invoice by email complete with payment instructions.

About Our Platform

Q1: What is Levelup Green and what do you offer?

A1: Levelup Green is an online marijuana platform dedicated to providing a curated selection of premium cannabis products to customers in Canada looking to buy weed online. Our offerings include a diverse range of cannabis strains, concentrates, edibles, vapes, and magic mushrooms.

Q2: How do I create an account on Levelup Green?

A2: Creating an account is easy. Simply click on the “Sign Up” button on our homepage, fill in the required information, and follow the prompts to set up your account.

Product Information and Selection

Q3: What types of cannabis products do you offer?

A3: Our selection includes a wide range of cannabis products, such as dried flower, pre-rolls, concentrates, edibles, topicals, and accessories. We also offer a variety of strains with different potency levels and effects.

Q4: How can I choose the right product for my needs?

A4: Our product listings provide detailed information about each item, including strain genetics, THC/CBD content, terpene profiles, and suggested usage. You can also refer to our educational resources for guidance on choosing the right product for your specific needs.

Q5: Can I get assistance in choosing the right product?

A5: Absolutely! Our customer support team is available to assist you in selecting products based on your preferences and requirements. Feel free to reach out to us via email or live chat.

How do I place an order?

A6: Select the desired products and add them to your shopping cart. When you’re ready, proceed to checkout, provide your delivery information, choose a payment method, and confirm your order.

Q6: What payment methods do you accept?

A6: We accept Interac e-Transfers, and cryptocurrency (Bitcoin).

Please carefully read and follow these instructions to avoid delays and ensure that your order is processed promptly.

1. Verify that the full name on your member ID matches the name on both:
   1. The account from which the payment will be sent from.
   2. The name of the person listed as the consignee that will receive the package.
2. Set up your Interac e-Transfer payment:
   1. The payee name as: (payments123). Please do not reference “Levelup Green” anywhere in your payment as doing so may result in us not being able to accept it. This also helps to protect from fraud.
   2. The payee email as: “ezdirectpay@gmail.com”
   3. Include your 5 digit order number in the notes box.
   4. Verify that the amount is correct and matches the total specified at the bottom of your receipt.
   5. Enter the Secret Question as “Who Is Always Right?”. Please do not write the secret answer here.
   6. Enter the Secret Answer as “customer”. Please double check that the secret answer is spelled correctly with all letters in lower case.

3. After we receive and process your payment, your financial institution will send you a notification that your payment has been accepted.

4. Our business days are from Monday to Sunday and you can order 24 hours a day. We are always open.

Once payment has been processed, your order will ship within 24 hours.  Please be patient as it can take some time for us to receive payments.  Please also note that payments are processed in the order in which they are received.

When the payment for your order is accepted from Monday to Sunday or on a statutory holiday, your order will be processed and then shipped with tracking information sent to you by the end of the next business day.

Please feel welcome to monitor the progress of your package using our internal tracking software.

1. Go to your account page.
2. Click on the “My Orders” section.
3. Click on the small eyeball button on the right to see the last known location and status of your package.

Only a medical professional has the training and ability to make the best possible diagnosis about how to treat symptoms and ailments. They are the best qualified to give advice and provide treatment that is specifically tailored to each individual.

Shipping and Delivery

Q7: How is my order packaged?

A7: We take great care in discreetly packaging your order to ensure privacy and compliance with legal requirements. All packages are sealed in odor-proof, tamper-evident bags.

Q8: How long does delivery take?

A8: Delivery times may vary depending on your location and the shipping method chosen. Typically packages will arrive at western Canadian locations within 4-5 business days and arrive at Eastern Canadian locations within 6-8 business days. Please be patient as sometimes packages may experience delays which are regrettably beyond our control as we cannot manage packages once they leave our custody and are in the possession of our Carriers.

Please keep in mind that we have no control over packages once they leave our possession and are in the custody of our Carrier. Please be patient as we cannot affect the time that shipping takes and be confident that your package will arrive as swiftly as possible.

We discreetly ship all our orders in odour proof vacuum sealed packaging. The packaging is then boxed and sealed in generic unmarked bubble mailers that include tracking information as well as options for free added services at no extra charge.

We apologize that your product is defective and has not met your expectations. We strive to provide valued members like you with nothing less than the best experience possible.

We apologize that your package is missing some product. We strive to provide valued members like you with nothing less than the best experience possible.  We will issue a store credit for the full value of what you originally paid for the missing product to your account. You are welcome to apply the store credit towards your next purchase.

Q9: Do you offer free shipping?

A9: We offer free shipping on orders over $199.00. For orders below this threshold, a flat shipping fee of $15.00 will apply.